Direct Ferries is a UK-based ferry-travel aggregator service founded in 1999. It is a multi-platform impartial ferry-ticketing service offering a quick and easy way to look up, compare and book scheduled ferry crossings to virtually any ferry port in Europe with services also available throughout Africa, Asia, Australia, North America and South America. The company is the largest ferry-ticket aggregator in Europe and sells tickets for over 2,400 ferry routes worldwide.
Contacting Direct Ferries by Phone
Direct Ferries’ customer service telephone number is 08718 900 900 and 0870 280 3857 when calling from the UK. Landline calls to this number are charged at 11p per minute. Charges for calls from mobile phones may be higher. If you are calling from abroad, ring (+44) 1473 370 910. These lines are open from 9am to 6pm on weekdays, and from 9am to 3pm at weekends and on on bank holidays (except for December 25th, December 26th, January 1st and Easter Sunday). 0870 and 0871 numbers are business-rate numbers and calls from both landline and mobile phones will be charged at a rate of up to 13p per minute plus your phone company’s access charge.
An alternative contact number is 08435 040 898. Phone numbers that begin with the prefix 0843 are business-rate numbers; the charge for calls is up to 7p per minute plus your phone company’s access charge. If you want to lodge a complaint, dial 0147 337 0910. This is a local number for the Ipswich area, which will cost up to 13p per minute from a landline and between 3p and 55p per minute from a mobile phone.
Once you have a booking, you will be given a separate contact number on your conformation form. This line is open from Monday to Thursday between 9am and 12 midnight, on Saturdays between 10am and 4pm, and on Sunday from 10am to midnight.
Contacting Direct Ferries by Internet
Its primary function is as a search engine that helps you to find the best deals in ferry travel. Under ‘Customer Service’ there is a list of answers to frequently asked questions (FAQs) organized by popularity and categories. You can subscribe to receive emails on Direct Ferries news and special offers on the website. If you wish to email the company, write them.
Direct Ferries on Social Media
Direct Ferries is reasonably active on social media. It has some 22,000 follows/likes on Facebook (@directferries). Messages sent to the FB page are typically answered within the hour. The company is also on Twitter (@directferriesuk) where they have a following of over 2,000. The aggregating service has 200 professional followers on LinkedIn. Direct Ferries’ Google+ account is followed by just 100 people, while their YouTube channel has 160 followers.